Should your Magimix require service or repairs, please follow the procedure below:
1. Have your purchase receipt ready. It must indicate the product purchased, where it was purchased from and purchase date.
2. Send an email to firstname.lastname@example.org with the following details:
- Your full name
- Contact number
- Complete address
- Machine model (Example: Cook Expert)
- Model Number (Can be found underneath the machine. Example: Ref. 18900A)
- Description of the issue. Attach photos/ a video of the problem.
- Attach your proof of purchase
3. Wait for a response from our Service team. If the matter is urgent, call 1300 624469 and we will do our best to help.
*Please note, warranty repairs are only valid if a manufacturing fault has been found. Warranty claims will only be honoured with a valid purchase receipt.
FOR ALL COOK EXPERT REPAIRS, PLEASE CONTACT 1300 624 469 MAGIMIX REPAIR CENTERS
If you have been advised by our Service team to bring your machine to an authorised service agent, please type your SUBURB below to find one closest to you.